{"id":49,"date":"2025-10-29T12:45:43","date_gmt":"2025-10-29T12:45:43","guid":{"rendered":"https:\/\/traveltovalencia.com\/terms-conditions\/"},"modified":"2026-04-14T18:02:01","modified_gmt":"2026-04-14T18:02:01","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/traveltovalencia.com\/nl\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"49\" class=\"elementor elementor-49\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6687e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default row-top\" data-id=\"c6687e1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2832f92\" data-id=\"2832f92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af4d248 elementor-widget elementor-widget-text-editor\" data-id=\"af4d248\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Terms &amp; Conditions (traveltovalencia.com)<\/h2><p><strong>Last updated:<\/strong>\u00a0[26 March 2026]<\/p><p>These Terms &amp; Conditions (\u201cTerms\u201d) govern the use of\u00a0<strong>traveltovalencia.com<\/strong>\u00a0(the \u201cWebsite\u201d) and the purchase of services from\u00a0<strong>Travel to Valencia<\/strong>\u00a0(\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d). By using our Website, requesting a quote, or booking any service, you agree to these Terms.<\/p><p>If you do not agree, please do not use the Website or book services.<\/p><hr \/><h2>1) Our services<\/h2><p>We provide curated travel experiences and concierge services in Valencia and surrounding regions, including:<\/p><ul><li><p>Private transfers (airport, city, long-distance)<\/p><\/li><li><p>Chauffeur services (by the hour \/ full day)<\/p><\/li><li><p>Experiences (Land\/Sea\/Air where available through partners)<\/p><\/li><li><p>\u201cInstant Booking\u201d fixed day escapes (private vehicle + driver standby)<\/p><\/li><li><p>Optional add-ons: guides, reservations, activities, photoshoots, celebrations, etc.<\/p><\/li><\/ul><p>Some services are delivered directly by us; others are provided by carefully selected third-party partners (e.g., guides, boat operators). When partners are involved, you agree that service availability may depend on their operational conditions and schedules.<\/p><hr \/><h2>2) Booking types<\/h2><h3>A) Instant Booking (book online)<\/h3><p>A fixed itinerary\/service with defined inclusions and conditions shown on the booking page (e.g., \u201cDay escape with private driver standby\u201d). Your booking is confirmed once payment is received and you receive written confirmation.<\/p><h3>B) Request a Quote (custom)<\/h3><p>Custom itineraries and tailored experiences are confirmed only once you accept our proposal in writing and any required deposit\/payment is received.<\/p><hr \/><h2>3) Prices and what\u2019s included<\/h2><ul><li><p>Prices are shown in\u00a0<strong>EUR (\u20ac)<\/strong>\u00a0unless stated otherwise.<\/p><\/li><li><p>What is included\/excluded is described on each service page and\/or your booking confirmation.<\/p><\/li><li><p>Unless clearly included, prices typically\u00a0<strong>do not<\/strong>\u00a0include: meals, tickets\/entrance fees, personal expenses, tips, or optional activities.<\/p><\/li><\/ul><p><strong>Taxes:<\/strong>\u00a0Prices include applicable taxes unless otherwise stated.<\/p><p>We reserve the right to correct obvious pricing errors.<\/p><hr \/><h2>4) Payments<\/h2><ul><li><p>For\u00a0<strong>Instant Booking<\/strong>, full payment may be required at checkout unless stated otherwise.<\/p><\/li><li><p>For\u00a0<strong>custom bookings<\/strong>, we may require a\u00a0<strong>deposit<\/strong>\u00a0to secure reservations, with the remaining balance due before the service date.<\/p><\/li><\/ul><p>Accepted payment methods: [Card \/ Stripe \/ PayPal \/ Bank transfer \/ Cash \u2014 specify].<\/p><p>If a payment fails or is reversed, we may cancel the booking.<\/p><hr \/><h2>5) Cancellations, changes, and refunds<\/h2><p>Because many services involve reserved time and third-party reservations, cancellations may incur charges.<\/p><h3>A) Instant Booking day escapes (private transfer + driver standby)<\/h3><p>Unless your booking page states different conditions, the following applies:<\/p><ul><li><p>Cancel\u00a0<strong>more than 72 hours<\/strong>\u00a0before service start:\u00a0<strong>full refund<\/strong>\u00a0(minus payment processing fees if applicable)<\/p><\/li><li><p>Cancel\u00a0<strong>72\u201324 hours<\/strong>\u00a0before:\u00a0<strong>50% refund<\/strong><\/p><\/li><li><p>Cancel\u00a0<strong>less than 24 hours<\/strong>\u00a0before or no-show:\u00a0<strong>no refund<\/strong><\/p><\/li><\/ul><p><strong>Changes (date\/time):<\/strong>\u00a0We will try to accommodate changes subject to availability. Changes requested less than\u00a0<strong>24 hours<\/strong>\u00a0before may be treated as a late cancellation.<\/p><h3>B) Transfers (airport\/city\/long-distance)<\/h3><ul><li><p>Cancel\u00a0<strong>more than 24 hours<\/strong>\u00a0before pickup:\u00a0<strong>full refund<\/strong>\u00a0(minus fees if applicable)<\/p><\/li><li><p>Cancel\u00a0<strong>less than 24 hours<\/strong>\u00a0before or no-show:\u00a0<strong>no refund<\/strong><\/p><\/li><\/ul><h3>C) Experiences with third-party suppliers (boats, guides, tickets, restaurants)<\/h3><p>Some bookings are\u00a0<strong>non-refundable<\/strong>\u00a0once reserved. If third-party suppliers apply stricter terms, those terms will override ours and will be communicated to you before confirmation whenever possible.<\/p><hr \/><h2>6) Waiting time and service time rules (important)<\/h2><h3>Transfers<\/h3><ul><li><p>Standard pickup includes\u00a0<strong>15 minutes\u00a0<\/strong>free waiting time\u00a0 After that, waiting time may be charged at\u00a0<strong>\u20ac1 per 15 min<\/strong>.<\/p><\/li><\/ul><h3>Airport pickups<\/h3><ul><li><p>We track flights when flight details are provided.<\/p><\/li><li><p>Free waiting time may be 60<strong>\u00a0minutes<\/strong>\u00a0after the actual landing time. If delays are extreme or details are missing, additional waiting may apply.<\/p><\/li><\/ul><h3>Day escapes with standby<\/h3><ul><li><p>The service includes up to 10<strong>\u00a0hours\u00a0<\/strong>total\u00a0 from pickup time.<\/p><\/li><\/ul><hr \/><h2>7) Client responsibilities<\/h2><p>You agree to:<\/p><ul><li><p>Provide accurate booking details (names, pickup address, times, flight number if applicable)<\/p><\/li><li><p>Be on time for pickups<\/p><\/li><li><p>Follow safety instructions and local laws<\/p><\/li><li><p>Treat vehicles, drivers, guides, and venues respectfully<\/p><\/li><\/ul><p>We may refuse service (without refund) for abusive behavior, unsafe conduct, or illegal activity.<\/p><hr \/><h2>8) Health, safety, and force majeure<\/h2><p>Activities may depend on weather, sea conditions, road closures, safety rules, or supplier decisions.<\/p><p><strong>Force majeure<\/strong>\u00a0includes events outside our reasonable control (e.g., extreme weather, strikes, accidents, government restrictions, supplier shutdowns). In such cases, we may:<\/p><ul><li><p>Offer a reschedule, alternative service, or credit, and\/or<\/p><\/li><li><p>Refund the portion we can recover from suppliers (some costs may be non-refundable)<\/p><\/li><\/ul><hr \/><h2>9) Liability<\/h2><p>To the maximum extent permitted by law:<\/p><ul><li><p>We are not liable for indirect losses (lost profits, missed flights due to client delays, etc.).<\/p><\/li><li><p>Our liability is limited to the amount you paid for the affected service, except where law requires otherwise.<\/p><\/li><li><p>We are not responsible for third-party services beyond our control, but we will assist you in good faith to resolve issues.<\/p><\/li><\/ul><p>Nothing in these Terms limits liability that cannot be excluded under applicable law.<\/p><hr \/><h2>10) Complaints<\/h2><p>If you have a complaint, please contact us as soon as possible:<br \/><strong>Email:<\/strong>\u00a0info<a href=\"mailto:hello@traveltovalencia.com\">@traveltovalencia.com<\/a><br \/><br \/><\/p><hr \/><h2>11) Intellectual property<\/h2><p>All Website content (text, images, branding) is owned by us or used with permission. You may not copy or reuse it without written consent.<\/p><hr \/><h2>12) Privacy<\/h2><p>Your personal data is processed according to our\u00a0<strong>Privacy Policy<\/strong>.<\/p><hr \/><h2>13) Governing law and jurisdiction<\/h2><p>These Terms are governed by the laws of\u00a0<strong>Spain<\/strong>. Any dispute will be submitted to the competent courts of\u00a0<strong>[Valencia, Spain]<\/strong>, unless consumer law requires otherwise.<\/p><hr \/><h2>14) Contact<\/h2><p><strong>Travel to Valencia<\/strong><br \/>Email:\u00a0<a href=\"mailto:hello@traveltovalencia.com\">info@traveltovalencia.com<\/a><br \/>WhatsApp\/Phone:\u00a0<b>+447426003706<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions (traveltovalencia.com) Last updated:\u00a0[26 March 2026] These Terms &amp; Conditions (\u201cTerms\u201d) govern the use of\u00a0traveltovalencia.com\u00a0(the \u201cWebsite\u201d) and the purchase of services from\u00a0Travel to Valencia\u00a0(\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d). By using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/pages\/49","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/comments?post=49"}],"version-history":[{"count":6,"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":2080,"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/pages\/49\/revisions\/2080"}],"wp:attachment":[{"href":"https:\/\/traveltovalencia.com\/nl\/wp-json\/wp\/v2\/media?parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}