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Travel to Valencia

Privacy Policy (traveltovalencia.com)

Last updated: [22 March 2026]

This Privacy Policy explains how Travel to Valencia (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit traveltovalencia.com (the “Website”), contact us, request a quote, or book services.

We are committed to protecting your privacy and processing your data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

1) Personal data we collect

Depending on how you use our Website and services, we may collect:

A) Data you provide to us

  • Name and surname
  • Email address and phone/WhatsApp number
  • Travel details (dates, pickup/drop-off locations, number of guests, preferences)
  • Messages you send via forms, email, or WhatsApp
  • Booking details (selected service, schedule, special requests)

B) Data collected automatically (usage data)

  • IP address, browser type, device information
  • Pages visited, time spent, referral source
  • Cookie identifiers and similar tracking technologies (see Cookies section)

C) Payment-related data
If you pay online, payments are typically processed by a third-party payment provider. We do not store full card details on our servers. We may receive confirmation such as payment status and transaction reference.

2) Why we use your data (purposes)

We use personal data to:

  • Respond to inquiries and provide customer support
  • Prepare quotes and plan your itinerary/experience
  • Provide transfers, chauffeur services, and experiences you request
  • Manage instant booking and operational logistics (pickup coordination, scheduling)
  • Send booking confirmations, service updates, and essential communications
  • Improve our Website, services, and user experience
  • Maintain security and prevent fraud/abuse
  • Comply with legal and tax obligations

3) Legal basis for processing (GDPR)

We process your personal data under one or more of these legal bases:

  • Contract: to provide services you book or request (e.g., transfers/experiences)
  • Legitimate interests: to respond to requests, operate our business, improve the Website, and prevent fraud
  • Consent: for optional marketing communications and certain cookies/tracking
  • Legal obligation: for accounting, invoicing, and regulatory compliance

You may withdraw consent at any time where processing is based on consent.

4) Who we share your data with

We only share data when necessary to deliver services or comply with the law, such as:

  • Service partners (e.g., licensed drivers, boat/yacht operators, guides, activity providers) to fulfill your booking
  • Payment providers to process payments securely
  • IT/hosting providers who help operate the Website and email systems
  • Analytics and marketing providers (only where enabled and permitted by cookies/consent settings)
  • Authorities where required by law

We do not sell your personal data.

5) International data transfers

Some providers (e.g., analytics, email, payment processors) may process data outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are used, such as:

  • An adequacy decision by the European Commission, and/or
  • Standard Contractual Clauses (SCCs), and/or
  • Other lawful transfer mechanisms under GDPR

6) Data retention (how long we keep your data)

We keep your data only as long as needed for the purposes described:

  • Inquiries/quotes: typically up to [12–24 months] after last contact
  • Bookings/services: typically up to [5–6 years] where needed for accounting/tax/legal claims
  • Marketing: until you unsubscribe or withdraw consent
  • Technical logs: short periods unless needed for security investigations

Retention may vary when legal obligations require longer storage.

7) Your rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”), where applicable
  • Restrict processing
  • Object to processing based on legitimate interests
  • Data portability (for data processed by contract/consent via automated means)
  • Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact us at: [info@traveltovalencia.com].

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).

8) Security measures

We use appropriate technical and organizational measures to protect your data, such as access controls and secure service providers. However, no method of transmission over the internet is 100% secure.

9) Cookies and tracking

We may use cookies and similar technologies to:

  • Ensure the Website functions correctly
  • Analyze performance and improve user experience
  • Measure marketing effectiveness (if enabled)

For details, please read our Cookie Policy: [link to /cookie-policy].
Where required, we will request your consent before placing non-essential cookies.

10) Marketing communications

If you opt in, we may send you updates and offers. You can unsubscribe at any time using the link in our emails or by contacting us.

We do not send marketing via WhatsApp unless you request it or consent to it.

11) Links to third-party websites

Our Website may contain links to third-party websites (e.g., maps, social media, booking/payment services). We are not responsible for the privacy practices of those sites.

12) Children’s privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us to remove it.

13) Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be published on this page with an updated “Last updated” date.